This Shipping Policy applies to all shipping and delivery services of our mall. By placing an order on our website, you agree to the following shipping terms.
All orders will be verified and processed within 1–2 business days after successful payment and complete information confirmation. Orders placed on weekends or official holidays will be processed on the next working day. We will inspect product condition, accessories and shipping details before dispatch to ensure delivery accuracy.
Standard shipping delivery time is estimated according to destination regions. The delivery time is for reference only and not guaranteed, which may be affected by logistics adjustments, customs clearance, severe weather, and other force majeure factors:
• United States & Canada: 8–15 business days
• European Union & UK: 10–20 business days
• Other global regions: 15–30 business days
• Expedited shipping (extra charge required): 3–5 business days
Remote delivery areas will require longer delivery time. We are not liable for legitimate logistics delays beyond our effective control.
We offer free standard shipping for qualified orders that meet our minimum purchase threshold. Orders that do not qualify for free shipping will be charged a fixed shipping fee, which will be automatically calculated and clearly displayed at checkout before payment confirmation. Additional surcharges may apply for oversized electronic products and remote delivery areas. All confirmed shipping fees are final and non-refundable.
Once your order is dispatched, a tracking number and official logistics query link will be sent to your registered email or account message center. You can check real-time delivery status and transportation progress anytime on our official website or designated logistics platform.
Customers can freely modify shipping address, contact name and phone number before the order is shipped. Once the package enters the official logistics system, no address modification request will be accepted. Please confirm your shipping information accurately before payment to avoid delivery failure or package deviation.
If the package fails to be delivered successfully due to incorrect customer-provided address, unreachable contact information, or customer’s voluntary refusal to sign for receipt, the package will be returned to our warehouse. A secondary shipping fee will be charged for resending the returned order. We are not responsible for any losses caused by customer’s incorrect information or passive delivery failure.
If your package is lost, severely damaged, or has missing items during transportation, please contact our customer service team within 48 hours after receiving the package. We will verify the actual situation with the logistics provider and provide feasible solutions including product reshipment, partial compensation or full refund based on specific circumstances.
We reserve the right to update this Shipping Policy without prior notice. All revisions take effect immediately after being posted on our official website. If you have any shipping and delivery related questions, please contact our customer support team for timely assistance.
This Return and Refund Policy governs all return, exchange, refund and after-sales warranty services for orders purchased on our mall. By using our website and services, you agree to the terms below.
